Frequently Asked Questions
Below are our most frequently asked questions. Please check to see if your question is listed below before calling.
Yes, you have been allocated to the correct company. Bears Auto Group head office is based in NSW but we service NSW, ACT, VIC and WA.
If you have recently been affected by the Melbourne or Canberra storms and have received correspondence with our details, we will be managing your claim.
Bears Auto Group head office is based in NSW but we service NSW, ACT, VIC and WA.
You will be notified of the closest service centre when it becomes available.
You will be contacted by Bears Auto Group to be booked in for an assessment in the coming weeks.
To avoid high wait times when calling us, please wait for us to call you. When we call, we will inform you of your closest assessment/repair location and will be able to book you in.
If you have broken or damaged glass, please contact your insurance provider and they will be able to assist.
Bears are not able to assist with this matter.
If your vehicle is not driveable and needs to be towed, please contact your insurance provider and they will be able to assist.
Bears are not able to assist with this matter.
NSW, ACT and VIC have currently experienced catastrophic storms. Due to this, both the insurance companies and Bears Auto Group are experiencing higher than usual calls and wait times.
Please be patient with us during these times. We are trying to manage your claim as quickly and smoothly as possible.